Refund Policy

1. Subscription fees

• 14-day satisfaction window on a first-time paid subscription. If you subscribe for the first time and tell us within 14 days of the initial charge that you would like a refund, we will refund the initial subscription fee in full, no questions asked. Your access then returns to the free allowance.
• Renewal charges — subscriptions auto-renew. To avoid a renewal, cancel at least 24 hours before the next renewal date from the billing portal linked on your plan page. We do not refund renewals processed because cancellation was not made in time, except where local consumer-protection law requires otherwise.
• Annual plans — once the 14-day satisfaction window has passed, annual fees are non-refundable. You keep access for the remainder of the paid period after cancelling.
• Partial-period refunds are not issued; cancelling mid-period leaves you with access until the end of the billing cycle.

2. Coupons, promotional credits, and free trials

Amounts paid using a coupon, gift code, promotional credit or other discounted access are not refundable for cash or credit beyond the actual amount you paid. Where a free trial is offered it is exactly that — free; it converts to a paid subscription only after the trial window unless you cancel.

3. When we may decline a refund

We may decline a refund request when:

• The 14-day satisfaction window has lapsed for a new subscription, and your request is not based on a billing error.
• The subscription has been used in a way that breaches the acceptable-use rules in section 5 of our Terms of Service.
• The request relates to a fee already covered by an earlier refund or chargeback.
• The fee covers a third-party charge, such as a payment-processor fee retained by Stripe for a declined chargeback.

4. Chargebacks

Please contact us before initiating a chargeback through your bank — most issues are resolved within 1-2 business days. If we cannot resolve the issue and you initiate a chargeback that is later reversed in our favour, we may end the related access.

5. How to request a refund

Write to support@capitalfortress.org from the email address you used at checkout. Include the invoice number (or the approximate date of the charge) and a brief description of why you are requesting the refund. We aim to respond within 3 business days. Approved refunds are issued to the original payment method, generally within 5 to 10 business days depending on your bank or card network.

When a charge is refunded in full, the access it paid for ends. Any free allowance remains available to you.

6. EU and similar withdrawal rights

If you are a consumer in the European Union, the United Kingdom, or another jurisdiction with statutory withdrawal rights, you may have a separate, time-limited right to withdraw from the contract for any reason. By starting to use the Service during this period you may waive that right for the parts of the Service already provided to you. Where it applies, this statutory right is in addition to, and not limited by, this policy.

7. Updates

We may update this Refund Policy from time to time. The version in effect at the time of your charge applies to that charge.